Support and Contact
Emberwise is made by an independent developer ("the developer of Emberwise"). We read every message.
Contact
Contact: support@emberwise.app
In an emergency
Support cannot help with emergencies. If you or someone else is in danger or hurt, call your local emergency services (for example 112, 911 or 999).
What to write to us about
- A bug or a problem with the app. Tell us your iPhone model, your iOS version and what happened.
- A mistake in a mission or field card. Tell us the mission name and what looks wrong. Health and safety corrections are looked at first.
- Your data. In the app we hold no name or email address for you. Deleting the app removes its data from your device.
- The waitlist. To unsubscribe or have your email address deleted, use the unsubscribe link in any email from us, or write to us from the address you signed up with.
- Anything else. Ideas, questions and kind words are welcome.
Quick answers
How much does Emberwise cost? Emberwise is a paid app: a monthly subscription, a yearly subscription or a one-time lifetime purchase (a limited launch offer). The app shows the prices before you buy. There are no ads and no account. See the Terms.
How do I cancel or restore a purchase? Subscriptions are managed by Apple: open the Settings app on your iPhone, tap your name, then Subscriptions. To get a purchase back on a new device, use Restore Purchases in the app.
Does it work offline? Yes. All missions are inside the app.
Does it collect my data? Your progress stays on your device. There are no ads, no analytics and no tracking. Purchases are handled by Apple and by our purchase service RevenueCat. See the Privacy Policy for the details.
How do I turn reminders off? Switch the daily reminder off in the app, or turn off notifications for Emberwise in the iOS Settings app.